Comcast Sucks!
OK, just got notified about current months bill from Comcast and it has increased again. I submitted the following request for information via Comcast’s web site:
Dear Comcast, I'm trying to find out why my cable bills keep going up, even though I have not signed up for any new services. I have the EXACT SAME equipment in my home since BEFORE Comcast purchased Time Warner cable. I have the same programming and the same Internet plan. When I have attempted to contact Customer Service to find out what is going on with my account, I keep getting different answers and no one seems able to resolve the problem. Case in point: I was just notified about this month's bill, which is $140.60. Last months's bill was $122.48. Again, I have not ordered anything new. My current feeling is this: I believe Comcast is exploiting the fact that they have managed to obtain a monopoly for cable service in our area and that they are continuing to jack up prices because of this lack of competition. Does that sound about right? Thank you for any assistance that you may be able to offer. Gordon Tillman
This is the reply that I received:
Dear Gordon, Thank you for contacting Comcast. My name is Chris and I will happy to help you today. I understand you have questions regarding our recent price adjustment. While the decision to adjust our prices is never an easy one, we believe our product continues to be an excellent value for our customers. We listen to our customers' requests for more channels and continue to make improvements to the service and entertainment options we offer. Many people are unaware that we pay programmers like ESPN and The Discovery Channel a per customer fee to carry their shows on our cable line up. The Wall Street Journal has reported that programming costs have increased 20% per year over the last three years. We know that you have other choices when it comes to providing entertainment for your family. When you compare the convenience and price for a month of cable service to the cost of taking a family of four to a movie, we think cable is still a great value. With Comcast, there are no agreements to sign. In addition, you can watch different programs on different sets at no additional charge, you do not pay an extra cost for local channels, and there is no ugly dish on your house. Satellite providers cannot offer you these advantages. If there are any other questions, please feel free to reply to this email and we will be more than happy to assist you. To assure the proper tracking of this issue, we have created the following customer service ticket: 189305152 Please refer to this number should you contact us regarding this same issue. Thank you for choosing Comcast. We do appreciate you business. Sincerely, Chris Comcast Customer Care
Assholes! I despise monopolies, especially arrogant f**ks like these.
Hey, it’s Comcastic!
Triathlon Training, day 74
This was a swim day. Had Master’s swim class at Lifetime Fitness at 19:00. Total distance about 2700 m. Next Thursday we are going to be in the big outdoor pool, with wetsuits!
Hi Gordon,
I work for Comcast. I will reach out to my contacts to see if we have a better package for you. If you are interested, you can send me the phone number on the account at the email provided below.
I apologize for the experience.
Regards,
Mark Casem Comcast Customer Connect National Customer Operations We_Can_Help@cable.comcast.com