Fun with AT&T Tech Support

OK on the way into work this morning I noticed that the 3G data connection was not working on both my iPhone and my 3G-enabled iPad. When I got to work I contacted AT&T’s live online support. The agent assigned to help me was Thomas Roberson.

I explained the situation to him and I emphasized the facts that:

  • both devices worked fine yesterday
  • I cycled power on both devices
  • These devices have separate and unrelated data plans
  • I had a co-worker test his 3G data connection and his is also non-functional

In spite of all of this information, “Thomas” insisted on walking me through this painful canned troubleshooting procedure for my iPhone which by the way ended up reseting all of my network settings so I now have to go back in and set-up my corporate VPN again and also re-enter the various 802-11 network passwords that I regularly use.

An attempting to contact someone in AT&T support via phone now. Wish me luck.

Swimming

Did a 2500 m swim workout this morning at the LA Fitness on Weslayan. I’ve started the Ironman workout schedule from Don Fink’s Be Iron Fit book. This was swim workout #1: 300 wu, 8x50 DR, 12x100 @20sec, 8x50 DR, 200 cd. Total time was about 56 minutes.

Strength Training

Did the Strength 1/B workout from New Rules of Lifting. Just for fun I stopped at the gym that Lifetime Fitness bought over on W. Lake Houston in Kingwood. This used to be QLS. It is most definitely not up to the standards of a LTF. The weight room was a mess and they don’t have towel service yet. I think their one interesting feature is their pool. They have a saltwater swimming pool. Next time I’m due for a swim workout and I’m in that area I’ll check it out.

Kingwood Fit

Split Time Moving Time Distance Elevation Gain Elevation Loss Avg Pace Avg Moving Pace Best Pace Avg HR Max HR Avg Run Cadence Max Run Cadence Steps Calories
1 00:09:08 00:09:01 1.00 0 14 09:08 09:00 07:19 135 144 87 91 0 94
2 00:09:07 00:09:08 1.00 24 0 09:07 09:07 06:52 144 147 85 87 0 104
3 00:09:13 00:09:07 1.00 0 0 09:13 09:06 05:59 146 152 84 86 0 102
4 00:09:30 00:09:11 1.00 3 4 09:30 09:10 06:04 145 152 83 87 0 96
5 00:09:09 00:09:01 1.00 5 0 09:09 09:00 07:22 149 153 85 87 0 103
6 00:09:01 00:08:57 1.00 5 12 09:02 08:56 07:20 150 159 85 87 0 100
7 00:08:28 00:08:14 1.00 0 7 08:28 08:13 04:43 155 176 87 104 0 97
8 00:00:02 00:00:03 0.01 0 0 06:46 07:47 08:12 168 169 83 83 0 1
Summary 01:03:42 01:02:42 7.01 37 37 09:05 08:56 04:43 146 176 85 104 0 697
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