I just receive my most recent American Express bill. Anytime I receive a credit card bill I go over every line and make sure that I can account for every charge. I found two unexpected items: a late fee and an interest charge. This was really odd because I make it a policy to never carry over a balance on a credit card and I schedule all of my payments electronically via Bank of America and they are extremely reliable.
I did some further investigation and found that the problem was that I had never received last months bill (and so didn’t send them a payment for it).
They probably did issue the statement. I’m sure AMEX is very good about that. And the likely scenario is that the post office just failed to deliver it. No big surprise there (although our local postman is pretty good normally). What bothers me is that AMEX never bothered to let me know that they were expecting money from me. They have my email address. They have my phone number. Instead they just start slapping on charges. And this is to a customer who has never made a late payment, ever!
So I sent in a lengthy complaint via the AMEX web site. And then I went over the last several statements and found every company that billed services to me via American Express. I logged into my account for every one of those companies and changed the billing method to my Amazon Visa card. And after next month’s AMEX bill clears and I pay it, I shall cancel my American Express card and never do business with this company again.
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